MCP Packs
Customer Support/Success Pack
Unify tickets, conversations, and runbooks to resolve faster with MCP.
Customer Support/Success Pack
Unify tickets, customer conversations, and internal runbooks to resolve issues faster. Connect support platforms and knowledge bases for seamless customer assistance.
Recommended Servers
| Server | Purpose |
|---|---|
| Intercom MCP | Conversations, users, tags |
| Zendesk MCP | Tickets and macros |
| ServiceNow MCP | Incidents, change requests, CMDB |
| Notion MCP | Internal runbooks and documentation |
Example Configuration
{
"mcpServers": {
"intercom": {
"command": "npx",
"args": ["-y", "@intercom/mcp-server"],
"env": { "INTERCOM_ACCESS_TOKEN": "${INTERCOM_ACCESS_TOKEN}" }
},
"zendesk": {
"command": "npx",
"args": ["-y", "@zendesk/mcp-server"],
"env": {
"ZENDESK_SUBDOMAIN": "${ZENDESK_SUBDOMAIN}",
"ZENDESK_API_TOKEN": "${ZENDESK_API_TOKEN}"
}
},
"servicenow": {
"command": "npx",
"args": ["-y", "@servicenow/mcp-server"],
"env": {
"SERVICENOW_INSTANCE": "${SERVICENOW_INSTANCE}",
"SERVICENOW_USERNAME": "${SERVICENOW_USERNAME}",
"SERVICENOW_PASSWORD": "${SERVICENOW_PASSWORD}"
}
}
}
}Common Workflows
- Triage incoming tickets, search runbooks, and draft responses
- Escalate issues to engineering with full context from support conversations
- Track customer health across multiple support channels
Safety First
Protect customer PII in support data. Use role-based access for sensitive ticket fields. Never expose authentication credentials in responses.